Quality Assurance Manager
2 semanas atrás
Job Description:
We are seeking a highly skilled and experienced Technical Quality Manager to join our team in Porto Salvo, Portugal. As a key member of our SAP customer engagement team, you will be responsible for managing long-term relations between our customers and SAP, ensuring successful adoption of SAP solutions.
Key Responsibilities:
- Understand and analyze the customer's business goals.
- Establish engagement setup, strategy, and governance; plan and manage services to be delivered.
- Organize the positioning and delivery of premium engagement services.
- Recognize potential risks and issues, and develop plans for their mitigation.
- Manage escalations in critical situations.
- Handle customer stakeholder management, including regular face-to-face interactions.
- Manage commercial and financial aspects of engagements.
- Document and report engagement status.
Requirements:
- Proficiency in English and German languages (at least B2 level).
- Skills in relationship building, trust creation, prioritization, and networking.
- A proven track record in addressing business concerns and demonstrating how services can provide added value.
- Demonstrated understanding of SAP-customers' expectations and requirements.
- Comprehension of principles and methodologies related to cloud service delivery.
- Solid IT and project management background with a focus on efficient and customer-centric operations.
- Experience in one or more industries such as IT, Banking, Insurance, Retail, Automotive, Manufacturing, Fintech, or others.
- Foundational proficiency in SAP Solution Manager and SAP Cloud Application Lifecycle Management (SAP Cloud ALM).
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