Quality Assurance Manager

2 semanas atrás


Oeiras, Lisboa, Portugal TN Portugal Tempo inteiro

Job Description:

We are seeking a highly skilled and experienced Technical Quality Manager to join our team in Porto Salvo, Portugal. As a key member of our SAP customer engagement team, you will be responsible for managing long-term relations between our customers and SAP, ensuring successful adoption of SAP solutions.

Key Responsibilities:

  • Understand and analyze the customer's business goals.
  • Establish engagement setup, strategy, and governance; plan and manage services to be delivered.
  • Organize the positioning and delivery of premium engagement services.
  • Recognize potential risks and issues, and develop plans for their mitigation.
  • Manage escalations in critical situations.
  • Handle customer stakeholder management, including regular face-to-face interactions.
  • Manage commercial and financial aspects of engagements.
  • Document and report engagement status.

Requirements:

  • Proficiency in English and German languages (at least B2 level).
  • Skills in relationship building, trust creation, prioritization, and networking.
  • A proven track record in addressing business concerns and demonstrating how services can provide added value.
  • Demonstrated understanding of SAP-customers' expectations and requirements.
  • Comprehension of principles and methodologies related to cloud service delivery.
  • Solid IT and project management background with a focus on efficient and customer-centric operations.
  • Experience in one or more industries such as IT, Banking, Insurance, Retail, Automotive, Manufacturing, Fintech, or others.
  • Foundational proficiency in SAP Solution Manager and SAP Cloud Application Lifecycle Management (SAP Cloud ALM).


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