Marketplace Research Lead

Há 4 dias


Lisboa, Lisboa, Portugal Grabjobs Tempo inteiro

About Us

Bounce is a leading global luggage storage marketplace, dedicated to transforming the way people travel and explore. Our mission is to provide secure, on-demand storage solutions that empower travelers to experience cities freely, without being weighed down by their belongings.

With over 15,000 trusted partners in 100+ countries, we've built a vast network of local businesses offering flexible storage options. This enables our 2 million+ active customers to simplify their journeys and focus on what matters most - exploring the world.

Our Vision

We believe that experimentation fuels innovation, and at Bounce, we move quickly to test new ideas and adapt in real-time. Our fast-paced and scrappy team is passionate about shaping the future of travel, making the world a lighter, more accessible place.

The Role

We're seeking an experienced Senior Researcher to drive our company strategy forward by bringing deep customer insights into decision-making. As a marketplace business, understanding both our customers and partners is crucial to our growth. You'll play a key role in identifying opportunities, uncovering unarticulated needs, and helping teams make customer-centric decisions.

This role is ideal for someone with experience in tech-driven B2C marketplaces who thrives in a fast-paced environment and is comfortable working autonomously. You'll not only conduct research but also build scalable research processes that enable the company to move faster and smarter.

Your Responsibilities:

  • Lead end-to-end research across product, design, and strategy teams, applying both qualitative and quantitative methods.
  • Identify and scope research needs across multiple product domains, ensuring we focus on the right problems.
  • Formulate research strategies that uncover new opportunities, emerging customer needs, and behavioral patterns.
  • Support usability testing, from study design to execution, ensuring product teams get fast, actionable insights.
  • Develop and refine research deliverables, experimenting with new formats to fit different stages of product development.
  • Build scalable research processes, enabling teams to conduct their own research where appropriate.
  • Evangelize research insights, making them accessible and actionable for cross-functional teams.
  • Drive initiatives to improve research efficiency, quality, and impact across the organization.

Your Requirements:

  • Proven experience in research roles within a tech B2C marketplace.
  • Expertise in mixed-methods research (qual & quant) with strong knowledge of when and how to apply different methodologies.
  • Strong strategic thinking, with the ability to identify impactful research opportunities.


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