Senior Client Delivery Manager

Há 1 mês


Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

Deliver Exceptional Client Experiences

SAP Enterprise Cloud Services (ECS) is seeking a highly skilled Client Delivery Manager to lead our cloud hosted infrastructure and technical managed services for SAP private cloud customers. As a key customer-facing representative, you will ensure full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle.

Key Responsibilities:

  • Own and grow the client engagement for SAP Enterprise Cloud Services, acting as the voice of the client within SAP.
  • Accountable for entire SAP ECS engagement, leading the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.
  • Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
  • Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).
  • Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.
  • Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
  • Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
  • Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales and presales teams.

Requirements:

  • Fluency in English is mandatory.
  • Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre-Sales settings.
  • Strong customer orientation with a focus on relationship-, expectation- and de-escalation management.
  • Good understanding of SAP Basis, system migration and/or functional SAP application knowledge.
  • Good understanding of technical infrastructure and virtualized system landscapes.
  • Knowledge of IT trends, their impact on business strategies, and SAP's strategy and service portfolio.
  • Ability to work effectively as a virtual member of a dynamic and dispersed team (remote).
  • SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial.

About SAP:

SAP is a global company with a highly collaborative team ethic and commitment to personal development. We help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We Win with Inclusion:

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.



  • Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

    Software Engineering Manager for Cloud DeliveryWe are looking for an experienced Senior Development Manager to lead our technology team in Portugal.The successful candidate will be responsible for building up the team and setting them up for success, analyzing the current situation and defining a roadmap to close any existing gaps in the Engineering, Quality...


  • Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

    About the Role:We are seeking an experienced Senior DevOps Engineer to join our Technology & Engineering Products Group within the recently established Sovereign Cloud Delivery & Operations organization.As a Senior DevOps Engineer, you will collaborate closely with product and tool owners, program managers, developers, security experts, architects, and...


  • Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

    SAP is seeking a Senior Development Manager to lead our Technology and Engineering unit in the Sovereign Cloud Delivery & Operations organization. The role will be responsible for building up the team and setting them up for success, analyzing the as-is situation, and defining the roadmap to close existing gaps in Engineering, Quality Assurance, Release...


  • Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

    We are seeking a skilled and experienced Senior Client Delivery Manager to join our SAP Enterprise Cloud Services (ECS) organization. As a key customer-facing representative, you will be responsible for ensuring the successful delivery of our cloud hosted infrastructure and technical managed services to our SAP private cloud customers.The ideal candidate...


  • Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

    We are building a brighter future for our customers and our company.SAP is looking for a talented Senior Development Manager to join our Technology & Engineering unit in the Sovereign Cloud Delivery & Operations organization.As a Senior Development Manager, you will be responsible for building up a new team in Portugal and setting them up for success. You...


  • Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

    About the Role:We are seeking an experienced Senior DevOps Engineer to join our Technology & Engineering Products Group within the recently established Sovereign Cloud Delivery & Operations organization.Key Responsibilities:In this role, you will collaborate closely with product and tool owners, program managers, developers, security experts, architects, and...


  • Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

    We are seeking a highly skilled and experienced Global Delivery Manager to join our SAP Enterprise Cloud Services team. In this role, you will be responsible for leading the delivery of cloud hosted infrastructure, technical & application managed services to our SAP private cloud customers.The successful candidate will have a proven track record in managing...


  • Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

    About UsSAP's Solutions Management and Operations (SMO) team is responsible for the end-to-end operation of the company's internal mission-critical solutions based on innovative cloud technologies.Job DescriptionWe are seeking a Senior IT Cloud Operations Manager to join our young and highly motivated Solutions Management & Operations (SMO) team in Portugal....


  • Porto Salvo, Lisboa, Portugal IQVIA Tempo inteiro

    Senior Project Manager, Healthcare SoftwareOverviewWe are seeking an experienced Senior Project Manager to oversee the delivery of complex software projects in the healthcare sector. The successful candidate will lead a cross-functional team to ensure timely and within-budget delivery.Responsibilities:Develop and maintain project plans, schedules, and...


  • Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

    About the RoleWe are seeking an experienced Senior Enterprise Architect Advisor to lead our digital transformation initiatives. As a key member of our team, you will be responsible for driving the adoption of SAP Business Technology Platform (BTP) and Clean Core principles across our customer base.Key Responsibilities• Develop and implement enterprise-wide...


  • Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

    About the RoleWe are seeking a highly experienced Senior Development Manager to lead our Cloud Engineering team in Portugal. As a key member of our Technology & Engineering unit, you will be responsible for building and managing a high-performing team to drive the development, security, and quality assurance of our cloud-based solutions.Key...


  • Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

    Unlock Your Potential as a Senior Enterprise Architect AdvisorSAP is a leading provider of enterprise resource planning (ERP) software, and we're looking for a talented Senior Enterprise Architect Advisor to join our team. In this role, you'll play a crucial part in shaping the future of our customers' technology environments.About SAPSAP has evolved from...


  • Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

    We are seeking a highly skilled Senior SAP Enterprise Architect Lead to join our team. This is an exciting opportunity to lead the digital transformation of our customers by leveraging expertise in system integration, strategic planning, and technology implementation.In this role, you will drive the Clean Core imperative and accelerate the adoption of SAP...


  • Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

    About the RoleWe are seeking a highly experienced Senior Development Manager to lead our Technology and Engineering unit in Portugal.Key ResponsibilitiesBuild and manage a high-performing team of engineers, ensuring their success in development, security, and quality assurance tasks.Collaborate with the leadership team to engage with SAP Lines of Businesses...

  • Senior Key Account Manager

    4 semanas atrás


    Porto Salvo, Lisboa, Portugal IQVIA Tempo inteiro

    Unlocking Healthcare OpportunitiesAs a Senior Key Account Manager - Healthcare Professional at IQVIA, you will be the key point of contact for major clients within the innovative and generics industries.Your Key ResponsibilitiesStrategic Advisor: Leverage long-term client relationships to provide expert advice on marketing, market research, sales management,...

  • Senior Enterprise Architect

    2 semanas atrás


    Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

    About the RoleWe are seeking a seasoned Enterprise Architect to join our dynamic team at SAP. As an experienced professional, you will play a crucial role in shaping the digital landscape of our customers by leading their enterprise architecture transformation.Job OverviewThis is a challenging and rewarding opportunity to drive innovation and efficiency in...

  • Senior Project Director

    2 semanas atrás


    Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

    About the RoleWe are seeking a highly skilled Senior Project Director to join our team at SAP. In this role, you will be responsible for managing complex projects from initiation to closure, ensuring timely delivery, and meeting client expectations.Job DescriptionManage relationships with stakeholders, internal and external, to ensure effective communication...

  • Senior Commercial Consultant

    3 semanas atrás


    Porto Salvo, Lisboa, Portugal IQVIA Tempo inteiro

    Accelerate Innovation in the Life Sciences IndustryIQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. We push the boundaries of human science and data science to drive healthcare forward.As a Senior Commercial Consultant - Life Sciences, you will be responsible for the...


  • Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

    Unlock the Power of SAP Sovereign CloudWe're seeking a seasoned Senior Quality Lead to join our Technology & Engineering unit, focusing on the newly formed Sovereign Cloud Delivery & Operations team. This role offers an exceptional opportunity to work on high-profile projects, driving innovation and excellence in quality assurance.About the Role:In this...


  • Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

    Company OverviewSAP is a leading provider of enterprise software solutions, helping over 400,000 customers worldwide work together more efficiently and effectively. With a strong presence in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services.About the RoleWe...