Senior Client Delivery Manager
Há 2 horas
Deliver Exceptional Client Experiences
SAP Enterprise Cloud Services (ECS) is seeking a highly skilled Client Delivery Manager to lead our cloud hosted infrastructure and technical managed services for SAP private cloud customers. As a key customer-facing representative, you will ensure full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle.
Key Responsibilities:
- Own and grow the client engagement for SAP Enterprise Cloud Services, acting as the voice of the client within SAP.
- Accountable for entire SAP ECS engagement, leading the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.
- Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
- Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).
- Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.
- Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
- Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
- Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales and presales teams.
Requirements:
- Fluency in English is mandatory.
- Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre-Sales settings.
- Strong customer orientation with a focus on relationship-, expectation- and de-escalation management.
- Good understanding of SAP Basis, system migration and/or functional SAP application knowledge.
- Good understanding of technical infrastructure and virtualized system landscapes.
- Knowledge of IT trends, their impact on business strategies, and SAP's strategy and service portfolio.
- Ability to work effectively as a virtual member of a dynamic and dispersed team (remote).
- SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial.
About SAP:
SAP is a global company with a highly collaborative team ethic and commitment to personal development. We help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We Win with Inclusion:
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
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