Talent Strategist

About the Role:

We are seeking a highly skilled and experienced Talent Strategist to join our team at Boundlessfellows. In this role, you will be responsible for leading strategic alignment between HR initiatives and business goals.

You will support a fast-paced, high-output environment by providing consultative HR guidance to leadership, managing employee relations, and leading talent & change management, and engagement efforts.

• Data Analysis: Analyze key metrics from customer service functions to identify workforce trends, turnover patterns, and engagement insights.
• Strategic Alignment: Partner with senior leaders in customer service and call center functions to align HR strategies with operational goals.
• Talent Management: Develop workforce planning strategies tailored to the unique needs of a high-turnover, customer-facing workforce.
• Employee Engagement: Lead engagement programs through employee surveys and follow-up actions focused on improving morale.

About You:

• Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree preferred).
• 10+ years experience as a Senior HR Business Partner or HR Manager, with experience in customer service and call center environments.
• Demonstrated leadership experience managing HR employees.
• Strong knowledge of employee relations, in handling high-volume ER issues.

What We Offer:

• A choice between medical plans with an option for 100% covered premiums.
• Fertility and adoption benefits.
• Access to supplemental insurance plans for additional coverage.
• Headspace mindfulness app subscription.
• Global Employee Assistance Program.
• Retirement benefits with employer match.
• Flexible paid time off.