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Senior Manager of Process Optimization
1 semana atrás
About Our Client
The Senior Operations Manager will play a crucial role in optimizing operations within the Debt Management Plan Department, overseeing a team of around 100 staff based in Lisbon. This key position involves enhancing customer service, implementing digital communications, and improving financial collections and cross-sales while ensuring compliance with UK financial regulations.
Job Overview
- Lead and develop a high-performing team focused on delivering exceptional customer service and driving business growth.
- Implement process optimizations to enhance efficiency, automate tasks, and improve financial performance.
- Develop and execute strategies to improve financial collections, cross-sales, and digital customer experience.
- Collaborate with senior management to contribute to strategic business planning and ensure compliance with regulatory requirements.
Your Background
To succeed in this role, you will need significant experience in senior operations management, preferably in customer contact centres, financial collections, customer advice, or sales. Fluency in written and spoken English (C1/C2) is mandatory, and experience in a financially regulated environment is highly desirable.
Key Qualifications
- 5+ years of experience in senior operations management.
- Proven track record of leading, developing, and maintaining high-performing teams.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Strong project management and organisational skills.
- Proficiency in Microsoft Office Suite and CRM systems.
