Financial Ledger Manager

2 semanas atrás


Braga, Braga, Portugal Jobtome-All Tempo inteiro

Position Summary:

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The NBS Order to Cash (O2C) department is looking for a talented Cash Collection Junior Specialist - French Speaker to manage due and overdue balances on customer accounts and maximize On Time Payment for all customers. The successful candidate will have a degree in Business, Finance, Economics or similar, proficiency in English and French, strong problem-solving and analytical skills, and high customer service skills.

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Key Responsibilities:

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Manage customer/account queries to ensure sales ledger balances are clean on customer accounts; Successful management of due and overdue balances on customer accounts, maximizing On Time Payment for all customers; Notify markets of uncollectable debt risks & mitigate where possible; Collection activities based on Market Collection Strategy; Respond to incoming collection concerns from the customer and internal stakeholders; Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer's accounts; Analyze and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR's); Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving; Execute identified business and internal controls of Collections processes; Review and propose updates, through the company, to the Standard Routines due to legal or process changes.

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What Will Make You Successful:

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This role requires a degree in Business, Finance, Economics or similar, proficiency in English and French, strong problem-solving and analytical skills, high customer service skills, and the ability to propose and implement improvements in procedures.

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Our Team:

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NBS is a multicultural and diverse team of professionals passionate about digital innovation and driving continuous improvement processes. We offer flexible working environments, engagement and wellbeing activities, competitive salaries, and opportunities for career progression and international career advancement.


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