IT Help Desk Technician
Há 4 dias
About the Position
">We are seeking an experienced Shopify Customer Service Representative to join our team at Agileengine, LLC. As a key member of our customer support team, you will provide top-notch technical assistance to clients using Shopify via phone, email, or chat.
>Main Responsibilities:
">- Resolve critical issues affecting customer experience, particularly those impacting checkout or store access;
- Respond promptly and professionally to incoming alerts and issues;
- Evaluate complex issues and escalate them to higher-level teams when necessary;
- Conduct postmortem analysis and follow up with involved teams;
- Accurately log customer interactions, troubleshooting steps, and resolutions in the ticketing system;
- Identify and escalate recurring or systematic issues to improve overall customer experience;
- Collaborate with team members and contribute to knowledge-sharing initiatives;
Requirements:
">- 2+ years of experience in Shopify;
- Strong problem-solving and analytical skills with attention to detail;
- Excellent communication skills, both verbal and written;
- Familiarity with ticketing systems (Jira);
- Ability to work independently and efficiently, while also being a team player;
- Flexibility to work in 12-hour shifts, including weekends and holidays as part of a 24/7 support operation;
- Patience, empathy, and a customer-first mindset to ensure customer satisfaction;
- Upper-Intermediate English level.
Benefits:
">We offer a supportive and dynamic work environment that encourages growth and development. If you're passionate about delivering exceptional customer service and have a knack for technical problem-solving, we encourage you to apply.
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