Senior Risk Operations Manager
Há 4 dias
Boundlessfellows is growing its Payment Operations & Risk team, seeking a seasoned manager with expertise in fraud/risk management. The ideal candidate will lead a team of analysts and collaborate with various departments to enhance the platform's security.
About the RoleThis strategic position requires a risk operations professional with 7+ years of experience in e-commerce, FinTech, or similar digital businesses. As a senior risk operations manager, you will:
- Partner with Payments & Risk leadership to develop and implement risk procedures, improving balance between fraud mitigation and user experience.
- Design and manage internal and external risk tools, managing rules to mitigate risks while ensuring seamless user experiences.
- Manage and develop a new team of Risk Analysts, providing guidance on fraud/risk assessments and resolving escalated cases.
- Conduct merchant risk assessments and transaction level reviews, making informed decisions on approvals, rejections, or escalations.
- Collaborate with Customer Operations & Legal teams to resolve client issues, identifying and mitigating potential risks.
To succeed in this role, you will need:
- 7+ years of experience in fraud/risk management, preferably in e-commerce, FinTech, or similar digital businesses.
- 3+ years of experience leading, coaching, and developing a dispersed fraud/risk team.
- Demonstrated expertise in building or contributing to the development of risk operations programs.
- Familiarity with payment processing, underwriting, financial statements, and embedded payments products.
- Experience working with fraud and risk tools like Sift, Kount, Accertify, etc., as well as ability to learn new software.
- Data-driven decision-making skills, using data to back up assumptions and recommendations.
- Collaborative mindset, able to connect dots between teams and manage cross-functional initiatives.
- Assessment of merchant risk beyond fraud, including credit, reputational, legal, and other factors.
- Familiarity with merchant risk concepts such as card cashing, collusion, no intent to ship, etc.
We offer a comprehensive benefits package, including:
- A choice between medical plans with an option for 100% covered premiums.
- Fertility and adoption benefits.
- Access to supplemental insurance plans for additional coverage.
- Headspace mindfulness app subscription.
- Retirement benefits with employer match.
- Flexible paid time off.
- 12 to 20 weeks of paid family leave.
- Equity plan for all employees.
- Pretax commuter benefit.
- Education reimbursement.
- Employee donation match to community organizations.
- 6 Global Employee Resource Groups (ERGs).
- Dog-friendly workplace.
- Free lunch and snacks.
- Private rooftop.
The estimated salary range for this role is $135,500 – $239,200 USD, based on job-related criteria, relevant skills, experience, and location.
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