Senior Risk Operations Manager

Há 4 dias


Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

Boundlessfellows is growing its Payment Operations & Risk team, seeking a seasoned manager with expertise in fraud/risk management. The ideal candidate will lead a team of analysts and collaborate with various departments to enhance the platform's security.

About the Role

This strategic position requires a risk operations professional with 7+ years of experience in e-commerce, FinTech, or similar digital businesses. As a senior risk operations manager, you will:

  • Partner with Payments & Risk leadership to develop and implement risk procedures, improving balance between fraud mitigation and user experience.
  • Design and manage internal and external risk tools, managing rules to mitigate risks while ensuring seamless user experiences.
  • Manage and develop a new team of Risk Analysts, providing guidance on fraud/risk assessments and resolving escalated cases.
  • Conduct merchant risk assessments and transaction level reviews, making informed decisions on approvals, rejections, or escalations.
  • Collaborate with Customer Operations & Legal teams to resolve client issues, identifying and mitigating potential risks.
Key Qualifications

To succeed in this role, you will need:

  • 7+ years of experience in fraud/risk management, preferably in e-commerce, FinTech, or similar digital businesses.
  • 3+ years of experience leading, coaching, and developing a dispersed fraud/risk team.
  • Demonstrated expertise in building or contributing to the development of risk operations programs.
  • Familiarity with payment processing, underwriting, financial statements, and embedded payments products.
  • Experience working with fraud and risk tools like Sift, Kount, Accertify, etc., as well as ability to learn new software.
  • Data-driven decision-making skills, using data to back up assumptions and recommendations.
  • Collaborative mindset, able to connect dots between teams and manage cross-functional initiatives.
  • Assessment of merchant risk beyond fraud, including credit, reputational, legal, and other factors.
  • Familiarity with merchant risk concepts such as card cashing, collusion, no intent to ship, etc.
Benefits & Perks

We offer a comprehensive benefits package, including:

  • A choice between medical plans with an option for 100% covered premiums.
  • Fertility and adoption benefits.
  • Access to supplemental insurance plans for additional coverage.
  • Headspace mindfulness app subscription.
  • Retirement benefits with employer match.
  • Flexible paid time off.
  • 12 to 20 weeks of paid family leave.
  • Equity plan for all employees.
  • Pretax commuter benefit.
  • Education reimbursement.
  • Employee donation match to community organizations.
  • 6 Global Employee Resource Groups (ERGs).
  • Dog-friendly workplace.
  • Free lunch and snacks.
  • Private rooftop.
Compensation

The estimated salary range for this role is $135,500 – $239,200 USD, based on job-related criteria, relevant skills, experience, and location.


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