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The role of a Dutch-speaking customer service agent at Mercier Consultancy BG involves providing exceptional support to our clients through various online shopping platforms. The ideal candidate will possess fluency in both Dutch and English, as well as experience in customer-facing roles within the e-commerce sector.
Key responsibilities include delivering outstanding customer service, assisting customers with order placements, product inquiries, and resolving concerns related to order fulfillment and shipping status. Additionally, the successful candidate will provide accurate product information, document customer interactions, and collaborate with internal teams to address customer issues.
Requirements for this position include strong communication skills, a focus on positive customer interactions, and the ability to multitask while managing multiple customer inquiries simultaneously. Familiarity with customer service software or online retail systems is advantageous, as is a detail-oriented approach and solid problem-solving skills.
