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About Us
ServiceNow is a global market leader, transforming how organizations work. Our intelligent cloud-based platform connects people, systems, and processes to empower businesses to find smarter, faster, and better ways to work.
The Customer Outcomes Expert Services Senior Technical Consultant is responsible for configuring the ServiceNow Platform in Customer Workflows based on leading practices to provide solutions that achieve customer outcomes. This role participates in workshops with customers to assess current processes and establish future-state processes.
- Design and deliver ServiceNow Customer Workflow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
- Provide oversight and unit testing of code developed by partner or customer employees.
- Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
Requirements
- 8+ years experience as part of a professional services organization; or equivalent education/experience.
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Industry domain expertise in any of: Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Field Services, Procurement, etc.
