Operations Director
3 semanas atrás
Cisco is seeking an experienced Operations Manager to join our Commerce & Lifecycle Operations EMEA organization. As a trusted advisor to our clients, you will be responsible for providing operational expertise and accountable for the execution of performance management, enablement, readiness, and advocacy in areas that would save time and effort for our clients.
Key Responsibilities:- Collaborate with cross-functional teams to identify automation opportunities and translate them into actionable digital use cases.
- Develop and implement operational plans that tie client goals to operational goals and drive client productivity, profitability, and experience.
- Advocate and consult on operational resources, drive process/tool/support model changes that improve the client experience, promote client self-sufficiency and readiness.
- Identify and log operational problems (process, policy, and capability) to drive simplification, automation, productivity, and experience, drive client awareness and adoption of solutions and enhancements.
- Communicate and educate clients on operations processes and changes across commerce and transformation.
- Bachelor's degree + 5 years of related experience, or Master's degree + 2 years of related experience, or PhD + 0 years of related experience.
- Deep operational knowledge (processes, policies, capabilities, Cisco organization and x-functional teams' alignment).
- Ability to work cross-functionally inside and outside of CLO.
- Strong communication, presentation, and relationship skills.
- Accountability for client/stakeholder experience and operational performance.
- A fast-paced and changing environment.
- A passion for Customer experience.
- Deliver Operational guidance to the Clients and create a partnership with them by building an Operational Business Plan that will enable them to address their business needs, improve their productivity and profitability.
Cisco is an equal opportunities employer and welcomes applications from all qualified candidates.
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