Global Technical Support Associate

2 semanas atrás


Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro
About the Company

We are a dynamic company that offers a range of exciting opportunities for talented individuals to grow and develop their careers.

As a Technical Support Specialist, you will play a key role in providing exceptional customer service and technical support to our clients.

Key responsibilities include:

  • Providing technical support to customers via multiple communication channels.
  • Diagnosing and troubleshooting hardware and software issues.
  • Developing effective solutions to complex technical problems.
  • Maintaining accurate records of customer interactions and technical issues.
Requirements and Qualifications
  • Fluent in Portuguese (C1/C2 level) and proficient in English (B2 level or higher).
  • Previous experience in technical support, IT helpdesk, or customer service is an asset.
  • Basic knowledge of computer hardware, software, and networking.
  • Strong problem-solving skills and ability to work in a fast-paced environment.

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