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About Tn Portugal
Tn Portugal is a leading provider of POS system solutions, dedicated to delivering exceptional customer experiences. We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team.
Job Description
We are looking for a German-speaking support specialist who can provide top-notch customer service to our clients across Germany. As a Customer Service Representative, you will be responsible for supporting our merchants with all questions and inquiries related to our product and services.
Key Responsibilities
- Provide excellent customer service to German-speaking customers via phone, email, chat, and social media channels.
- Support our merchants in resolving issues and answering queries about our product and services.
- Collaborate with other departments, such as Sales and Marketing, to ensure seamless communication and process optimization.
Requirements
To succeed in this role, you will need:
- Excellent language skills in German and fluency in English.
- A positive and patient attitude when interacting with customers.
- Good problem-solving skills and ability to work under pressure.
- Basic knowledge of technology applications and willingness to learn.
Benefits
We offer a comprehensive benefits package, including:
- An attractive remuneration package based on experience and performance.
- Private health insurance and life insurance.
- Reimbursement of airfare up to €400 in economy class after 6 months of contract.
- Accommodation for the first year, including an apartment room with rent of €280 for 12 months.
