Financial Services Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Sitel Tempo inteiro

We are seeking a talented Customer Advisor for Financial Services to join our team at Sitel.


About the Role:


As a Customer Advisor, you will be responsible for providing exceptional customer service and support to our clients. This role requires strong communication skills, both verbal and written, and the ability to work in a fast-paced environment.


Responsibilities:



  • Offer solutions to customers that need assistance with financial and credit card services.
  • Provide customer service through phone communication.
  • Enrich customer experience by listening attentively to their needs and concerns, aiming for first call resolution when possible.
  • Build meaningful relationships with customers, answering their questions in a courteous, friendly, and professional manner.
  • Meet and exceed quality goals, compliance regulations, and productivity targets.

Requirements:



  • Native or proficient level of French (C2).
  • Advanced level of English (at least C1) both verbal and written.
  • Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills.
  • Computer literate.
  • Motivated and enthusiastic personality.
  • Commercial behavior.
  • Self-organized, planning, and prioritization skills.
  • Patience, empathy, and a unique ability to manage stress.
  • Ability to work under pressure and adapt quickly to adverse situations.
  • Technical aptitude and the ability to pick up new technology quickly.
  • Able to follow guidelines and instructions.
  • Ability to keep calm and clear-headed in critical situations.
  • Ability to demonstrate confidence when imparting information or dealing with troubled callers.
  • Must hold EU citizenship or a valid work permit for Portugal.
  • Be a local candidate or willing to relocate to sunny Lisbon, Portugal (work on site).

What We Offer:



  • Signing bonus.
  • Relocation package.
  • Competitive wages.
  • Paid professional training.
  • Employee discounts.
  • Private healthcare & dental insurance (after six months of employment).
  • Growth opportunities through various development programs.
  • Fun and engaging company-wide initiatives, including our EverBetter wellness program.
  • Job stability.
  • Life-long skills and experience.
  • Excellent work culture.

About Sitel:


We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.


Apply Now:




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