Social Media Governance Specialist

Há 5 dias


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

Company Overview

Teleperformance Portugal is a pioneer in technology applied to customer support, maintaining the highest security standards. With a multicultural team of over 12,000 employees from 111 nationalities, we provide services in 35 languages.

About the Role

We are seeking a skilled Social Media Governance Specialist with native Polish language skills and fluency in English (at least C1 level) to join our team. As a key member of our social media support team, you will be responsible for gathering important information, monitoring advertisements, and detecting inappropriate links.

Your Key Responsibilities

  • Gather important information from various sources
  • Monitor advertisements and detect inappropriate links
  • Triage requests from different entities and facilitate communication with government, political, and advocacy partners
  • Help maintain relevant content on multiple platforms
  • Respond to requests via email with high quality, speed, empathy, and accuracy
  • Escalate any issues as needed

Requirements

  • Valid work permit for Portugal or European Union citizenship
  • Native Polish and fluent English (at least C1 level)
  • Experience partnering with compliance and legal functions (preferred)
  • Experience with social media platforms (preferred)
  • Good communication skills and experience offering customer support via email (preferred)


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