Social Media Governance Specialist
Há 5 dias
Company Overview
Teleperformance Portugal is a pioneer in technology applied to customer support, maintaining the highest security standards. With a multicultural team of over 12,000 employees from 111 nationalities, we provide services in 35 languages.
About the Role
We are seeking a skilled Social Media Governance Specialist with native Polish language skills and fluency in English (at least C1 level) to join our team. As a key member of our social media support team, you will be responsible for gathering important information, monitoring advertisements, and detecting inappropriate links.
Your Key Responsibilities
- Gather important information from various sources
- Monitor advertisements and detect inappropriate links
- Triage requests from different entities and facilitate communication with government, political, and advocacy partners
- Help maintain relevant content on multiple platforms
- Respond to requests via email with high quality, speed, empathy, and accuracy
- Escalate any issues as needed
Requirements
- Valid work permit for Portugal or European Union citizenship
- Native Polish and fluent English (at least C1 level)
- Experience partnering with compliance and legal functions (preferred)
- Experience with social media platforms (preferred)
- Good communication skills and experience offering customer support via email (preferred)
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