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We are seeking a highly skilled Customer Service Representative to join our team at Mystic Ocean. As a key member of our front desk staff, you will be responsible for providing exceptional service to our passengers, ensuring their needs are met and exceeding their expectations.
Key Responsibilities- To deliver outstanding customer service and create a positive experience for our guests.
- To assist the Guest Service Manager and Senior Receptionist with all required tasks and duties, including check-in/check-out, lost items handling, cash handling, and passenger requests.
- To have extensive knowledge about all outlets and services onboard to give the best possible passenger experience.
- To promote revenue-generating activities and events to passengers.
- Minimum of one year of experience in a similar position required.
- Fluency in written and spoken English as well as German is essential.
- Excellent interpersonal and public communication skills.
- Basic accounting skills and organizational abilities are also required.
