Customer Experience Transformation Specialist
Há 7 dias
We're transforming the world of sleep at Emma – The Sleep Company, and we want the highest-performing people to help us pull it off. As a Process Manager in our Customer Excellence Process & Platform Team, you'll be responsible for designing, optimizing, and standardizing customer service processes to improve operational efficiency and enhance customer experience.
About Us
Our diverse perspectives enrich our workplace culture, and we proudly celebrate diversity. We're an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Your Key Responsibilities
You will analyze key performance metrics, identify inefficiencies, and implement scalable solutions that align with business goals. Your responsibilities include:
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