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We are seeking a highly skilled Silva Expert Lead to join our team at TN Portugal. The successful candidate will be responsible for managing the design activities on BAU and Enhancements, identifying new product opportunities, and providing solution communications.
Main Activities:
- Manage the Design activities on BAU and Enhancements along with dedicated Business Analysts.
- Identify opportunities for new products, add-on services, or Silva application requirements.
- Provide solution communications, including monthly release note communications and demo organization.
Silva Adoption:
- Support the adoption of the Silva Framework (Silva Processes, Roles, Organization).
- Promote the adoption of the BAU Model post-Silva deployment.
- Decrease email communication related to ticket follow-ups.
- Prepare and steer the Silva Monthly Release Meeting.
- Act as a main Solution Design representative in the Silva Leads weekly meeting.
- Support the ALM process adoption & improvement (Demand module).
- Support AGO Programs & initiatives (MDM, Data Clean Up, ITSM process improvements).