Senior Quality Process Lead

3 semanas atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Veeva Systems is a pioneering organization in industry cloud, driving innovation in life sciences to bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we achieved $2B in revenue in our last fiscal year with extensive growth potential ahead.

Our Values

We're guided by our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

A Flexible Work Environment

We support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

You will lead quality control processes while overseeing a remote team of Quality Control Data Stewards. Champion quality by collaborating across departments to optimize reporting, workflows, and documentation. Foster a detail-oriented, excellence-driven team culture.

Key Responsibilities

  • Design, innovate, and optimize processes and workflows to ensure best-in-class delivery of data quality and efficiency
  • Develop and maintain clear and concise documentation, including policies, training materials, and work instructions
  • Lead a team of 20+ Quality Control Data Stewards from onboarding and coaching to performance review
  • Work as a team with fellow Quality Leads to ensure alignment on Quality Control processes. Monitor performance and empower the Quality Control team to meet quality and productivity targets and deadlines
  • Run reports on data quality and performance
  • Support the Quality Manager in analyzing data to identify trends, root causes of issues, and opportunities for improvements
  • Collaborate with other teams and stakeholders like Operations, Engineering, and Product Management

Requirements

You'll need:

  • Experience in implementing and/or developing Quality Control processes
  • Process-oriented mindset and systems thinking with a proven track record of successfully implementing process improvements
  • Strong people management skills. Preferably 3-5 years of leading and managing high-performance teams in a service center environment
  • Strong analytical and problem-solving skills with a proactive attitude
  • Attention to detail and focus on quality
  • Ability to plan, prioritize tasks, and keep projects on track
  • Strong stakeholder management skills, clear and concise communication
  • Experience in analysis of complex datasets, creation of dashboards
  • Proficiency in Google Apps, MS Office, and other office software
  • Fluency in English

Salary Range

$65,000 - $85,000 per year, depending on experience.



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