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German Support Specialist at Social Media Platform

2 semanas atrás

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We are seeking a German-speaking professional to join our Customer Delight Team at a leading social media company. As a German Support Specialist, you will play a crucial role in providing quality support to our users.

About the Role

This is an exciting opportunity for someone who is passionate about social media and fluent in German. You will be responsible for processing inquiries from new and existing users by phone, email, and live chat. Your proactive approach will enable you to offer independent and effective customer solutions.

Responsibilities
  • Process user inquiries via various channels.
  • Provide tailored customer solutions.
  • Advise and train customers on services and products.
  • Solve technical issues and answer questions.
Requirements

To succeed in this role, you should have:

  • A strong command of German and proficiency in English (B2).
  • The ability to work rotating shifts, including weekends.
  • An interest in social media and a passion for delivering exceptional customer experiences.
Benefits

We offer a comprehensive package, including:

  • Paid training and development opportunities.
  • A renewable employment contract with an initial duration of 6 months.