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Technical Support Expert

1 semana atrás

Lisboa, Lisboa, Portugal VML South Africa Tempo inteiro
Responsibilities and Requirements

As a Technical Support Expert, you will be responsible for performing daily checks, investigating incidents, and taking a proactive approach to resolving issues.

You will interact with surrounding support teams, consult on issues, and escalate to SMEs when necessary.

You will also address ad-hoc queries, run reports, and demonstrate ownership at all times to customers and within the team.

The successful candidate will have extensive troubleshooting experience, understanding of ITIL frameworks, and excellent communication skills.

We offer a great benefits package, including hybrid working, social events, training opportunities, and career development.