Confidentiality and Safety Expert for International Organization

3 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Are you a detail-oriented professional with excellent communication skills? We are seeking a Trust & Safety Investigator to join our dynamic team in Lisbon.

About the Role

We are looking for a proactive problem-solver to investigate and resolve escalated cases related to policy violations, safety concerns, and customer inquiries. The ideal candidate will have excellent analytical skills, be able to make informed decisions based on established guidelines, and handle confidential information with utmost care.

Key Responsibilities:

  • Investigate and Resolve: Assess escalated cases for policy violations, safety concerns, and respond to inquiries via phone, helpdesk, and live chat.
  • Customer Focused: Provide top-notch customer service, addressing concerns with empathy and efficiency, including critical safety cases.
  • Proactive Problem-Solving: Make informed decisions based on analysis, ensuring all resolutions align with company policies.
  • Confidentiality: Handle customer information with the utmost care and comply with corporate confidentiality policies.

What We Offer:

  • Paid Holidays: 22 days of holiday to relax and recharge.
  • Health Coverage: Private health insurance for peace of mind.
  • Career Growth: Start with a 12-month temporary contract, leading to a permanent role after 2 years.
  • Relocation Support: We've got you covered with flight cost reimbursement, relocation assistance, and a room in Lisbon.
  • Cultural Integration: Free Portuguese classes and engaging activities like water sports and trekking.
  • Training: Comprehensive 3-week training program, partially compensated.

The estimated annual salary for this position is around €35,000 - €45,000, depending on experience and qualifications. If you're fluent in Croatian/Serbian and have a solid command of English, this could be your next exciting career move.



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