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Technical Support Specialist
3 semanas atrás
We are seeking a Technical Support Specialist to join our team in Aveiro, Portugal. As a key member of our global organization, you will play a vital role in ensuring the success of our clients by providing exceptional technical support and troubleshooting services.
As a Technical Support Specialist, your primary responsibility will be to assist viewers through phone and/or chat regarding their inquiries related to software functionality and technical issues. You will also provide accurate and real-time answers to viewers' inquiries, contribute to creating brand engagement for our Client, and collaborate with cross-functional teams to resolve complex issues.
To be successful in this role, you must have a high level of French (C2) and fluent English (B2), excellent communication skills, empathy, and team spirit. Additionally, you should be familiar with digital streaming services and devices, and possess a positive can-do attitude.
What we offer:
- Full-time contracts with indefinite duration
- Competitive salary and performance-based bonuses
- Central location in Aveiro, Portugal
- Bring-a-friend referral opportunities
- Full paid training on company and project specifics
- Career development programs and specialized courses
