Payment Specialist for E-commerce Solutions
Há 5 dias
Teleperformance Portugal is a leading provider of customer experience solutions, and we are seeking a highly skilled Payment Specialist to join our team. As a Payment Specialist, you will play a crucial role in ensuring the smooth operation of our online payment systems.
Key Responsibilities:- Liaise with sales teams to resolve daily operational issues and customer queries related to online payments;
- Work closely with payment partners to ensure accurate and timely processing of payments and refunds by credit/debit card, wire transfer, loan & lease, and other various payment methods;
- Process customer-related queries concerning payments, refunds, VAT-related changes, amending and re-printing invoices, raising credit/debit memos, and reconciliation;
- Native Polish speaker;
- Fluency in English (minimum B2);
- Strong communication skills, team player, customer-focused, and maintain a professional attitude;
- Ability to work in an information-sensitive environment;
- Team player with the ability to work in a changing challenging environment;
- Excellent telephone manner, interpersonal and communication skills;
- Highly motivated and organized with the ability to work to tight deadlines;
- Ability to use discretion and work on own initiative;
- Very good accuracy and attention to detail;
- Schedule flexibility is required due to order volume;
- Work location: Lisbon – one of the best and sunniest places to live in Europe;
- Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);
- One flight per year to your home country (within Europe);
- Health insurance from day one in the company;
- Ongoing certification and training opportunities;
- Meritocratic environment;
- Employee empowerment and value;
- Refer a Friend Program with attractive incentives;
- Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops, and much more.
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