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Customer Service Representative
1 semana atrás
**Job Overview**
Tn Portugal is a multilingual recruitment company with offices in Copenhagen, Denmark, and Sliema, Malta. We specialize in recruiting Scandinavians, Dutch, German, and Finnish talent for various positions across Europe.
As a Customer Support Agent, you will be part of our team that helps individuals find great jobs abroad and navigate their transition to life in a new country.
**Key Responsibilities:**
- Handle incoming calls and emails from clients.
- Resolve issues related to ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, and transactions.
- Utilize tools, processes, and methods from initial training to solve problems efficiently.
- Ensure exceptional client service delivery.
**Requirements:**
- You speak Arabic at a native level and are fluent in English (B2).
- Experience in customer care is an advantage but not mandatory.
- Good understanding and computer handling skills.
- Excellent problem-solving skills with the ability to research and identify relevant information.
- Strong communication skills and a service-oriented, professional, and thorough approach.
**What We Offer:**
- A relocation package with refund of up to 2000 euros upon first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit).
- Meal allowance of 7.63 € per day of work, paid in 11 instances on a meal card.
- Performance bonuses.
- Development opportunities, including moving to another project, team leader, quality analyst, or HR department.
- Social events.