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Customer Service Representative

1 semana atrás


Aveiro, Aveiro, Portugal Tn Portugal Tempo inteiro

**Job Overview**

Tn Portugal is a multilingual recruitment company with offices in Copenhagen, Denmark, and Sliema, Malta. We specialize in recruiting Scandinavians, Dutch, German, and Finnish talent for various positions across Europe.

As a Customer Support Agent, you will be part of our team that helps individuals find great jobs abroad and navigate their transition to life in a new country.

**Key Responsibilities:**

  • Handle incoming calls and emails from clients.
  • Resolve issues related to ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, and transactions.
  • Utilize tools, processes, and methods from initial training to solve problems efficiently.
  • Ensure exceptional client service delivery.

**Requirements:**

  • You speak Arabic at a native level and are fluent in English (B2).
  • Experience in customer care is an advantage but not mandatory.
  • Good understanding and computer handling skills.
  • Excellent problem-solving skills with the ability to research and identify relevant information.
  • Strong communication skills and a service-oriented, professional, and thorough approach.

**What We Offer:**

  • A relocation package with refund of up to 2000 euros upon first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit).
  • Meal allowance of 7.63 € per day of work, paid in 11 instances on a meal card.
  • Performance bonuses.
  • Development opportunities, including moving to another project, team leader, quality analyst, or HR department.
  • Social events.