Digital Customer Experience Expert

Há 7 dias


Oeiras, Lisboa, Portugal Eugenia Talent Tempo inteiro

**Job Summary**

Eugenia Talent is seeking a highly skilled Customer Advisor to join our team. As a key member of our global outsourcing company, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:

  • Respond promptly and professionally to customer inquiries and issues via email, social media, chat, and phone.
  • Assist customers with billing inquiries, subscription management, and account troubleshooting.
  • Provide technical support for streaming devices, applications, and platform features.

**Key Responsibilities**

  • Provide timely assistance and resolve inquiries to ensure a seamless streaming experience.
  • Assist customers with technical issues related to streaming devices, applications, and platform features.

**Requirements**

  • Previous experience in customer service or support, preferably in a digital media or technology company.
  • Excellent communication skills, both written and verbal, with the ability to articulate technical concepts in a clear and understandable manner.


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