German Customer Representative for DJI

3 semanas atrás


Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

Job Title: German Customer Representative for DJI

Job Summary: We are seeking a highly skilled German language customer representative to join our team at DJI. As a customer service specialist, you will be responsible for providing exceptional support to our customers via phone, email, and other channels.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries and issues
  • Provide accurate and detailed information about drone products, features, and specifications
  • Assist customers with product setup, troubleshooting, and usage guidance
  • Diagnose and resolve technical issues related to drones, remote controllers, software, and accessories
  • Process customer orders, returns, and exchanges
  • Track and update customers on the status of their orders
  • Stay informed about the latest drone models, software updates, and industry trends
  • Provide product recommendations based on customer needs and preferences
  • Ensure the highest level of customer satisfaction by consistently meeting or exceeding service quality standards
  • Gather customer feedback and provide insights to improve products and services

Requirements:

  • Native or proficient level of German (C2)
  • Intermediate level of English (at least B2)
  • Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
  • Analytical and problem-solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator and problem solver
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to Lisbon, Portugal (work on site)

What We Offer:

  • Competitive wages
  • Paid professional training
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our EverBetter wellness program
  • Job stability
  • Life-long skills and experience


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