German Customer Representative for DJI
3 semanas atrás
Job Title: German Customer Representative for DJI
Job Summary: We are seeking a highly skilled German language customer representative to join our team at DJI. As a customer service specialist, you will be responsible for providing exceptional support to our customers via phone, email, and other channels.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries and issues
- Provide accurate and detailed information about drone products, features, and specifications
- Assist customers with product setup, troubleshooting, and usage guidance
- Diagnose and resolve technical issues related to drones, remote controllers, software, and accessories
- Process customer orders, returns, and exchanges
- Track and update customers on the status of their orders
- Stay informed about the latest drone models, software updates, and industry trends
- Provide product recommendations based on customer needs and preferences
- Ensure the highest level of customer satisfaction by consistently meeting or exceeding service quality standards
- Gather customer feedback and provide insights to improve products and services
Requirements:
- Native or proficient level of German (C2)
- Intermediate level of English (at least B2)
- Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
- Analytical and problem-solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to Lisbon, Portugal (work on site)
What We Offer:
- Competitive wages
- Paid professional training
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
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