Cloud Solutions Architect PS, ES ANZ TAM

Há 2 dias


Lisboa, Lisboa, Portugal Amazon Tempo inteiro

Role Overview

As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team who leads our customers to build and run their applications on the AWS platform.

Key Responsibilities

Our TAMs work backwards from customers to define a support strategy, deliver expert advice on AWS services, assist with project launches, and assist with operational issues.

They are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.

Day-to-Day Activities

  • Build solutions, provide technical guidance, and advocate for customers
  • Ensure AWS environments remain operationally healthy while reducing cost and complexity
  • Develop trusting relationships with customers, understanding their business needs and technical challenges
  • Drive technical discussions regarding incidents, trade-offs, and risk management
  • Consult with a range of partners from developers through to C-suite executives
  • Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
  • Proactively find opportunities for customers to gain additional value from AWS
  • Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning

About the Team

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

Qualifications

  • 5+ years of technical engineering experience
  • Experience with operational parameters and troubleshooting for two (2) of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, applications development in a distributed systems environment
  • Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences

Preferred Qualifications

  • Experience with AWS services or other cloud offerings
  • Experience in internal enterprise or external customer-facing environment as a technical lead
  • Working knowledge of software development practices and technologies
  • Understanding of technology budget management
  • Background working with Public Sector customers

AWS is an Equal Opportunity Employer

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.


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