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Global Client Support Specialist
1 semana atrás
Join Our Team
We're a dynamic and multicultural company that works with well-known brands. If you're looking for a new challenge and want to relocate to Lisbon, this could be the perfect opportunity for you.
About the Job
We're seeking a Customer Care Advisor to support our clients' activities by delivering exceptional service to their customers. As a member of our team, you'll work on high-profile projects for top global brands.
Your Responsibilities
- Support clients' activities by offering world-class service to their customers
- Work on projects of top prestigious and worldwide brands
- Answer incoming queries from customers
- Identify issues and provide solutions
- Ensure high level of customer satisfaction
- Record data in the CRM system
- Provide ad-hoc support
- Be a team player and participate in the success of the team and project
Skills and Qualifications
- A native level of German and at least a B2 level of English
- Knowledge of the value and impact that a good customer experience can create
- An attentive listener, comfortable and skillful at communicating with people
- A drive for excellence and professionalism
- A real team player and committed to your work
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Lisbon for an international career and life experience
- A valid Portuguese work permit (required)
Benefits
- Long-term opportunity
- Working hours in rotative shifts depending of the project
- A competitive package: €1100 gross / month x 14 months + up to €100 / month performance bonus + meal vouchers of €7.23 / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
- If you live outside Portugal: reimbursement (up to €400) of initial flight ticket after 6 months within the company + 12 months of accommodation in shared flat provided by the company (rental fee to pay)
- Opportunity to be part of a challenging and fast-paced environment
- Possibility to collaborate with some of the biggest brands in the industry
- A multicultural and international environment
- Fully paid training, professional development and career evolution
