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Support Team Member

2 semanas atrás

Porto, Porto, Portugal Host Wise Tempo inteiro

As a Customer Support Specialist at Host Wise, you'll join a fast-growing startup that's redefining the property management industry in Portugal.

Your primary duties will involve:

  • Engaging with booking partners and customers to facilitate smooth stays;
  • Addressing customer concerns and resolving issues promptly;
  • Partnering with the operations team to deliver exceptional customer service;
  • Maintaining accurate records of guest interactions;
  • Identifying opportunities to improve processes and enhance customer support quality;
  • Following management guidelines and contributing to team growth.

We're looking for someone with:

  • Knowledge of ticket systems and customer support fundamentals;
  • Effective communication and interpersonal skills to interact with diverse customer groups;
  • A strategic thinker with problem-solving abilities and attention to detail;
  • The capacity to handle multiple tasks efficiently and work independently;
  • A proactive attitude towards decision-making and adapting to new situations;
  • A willingness to work weekends and holidays.

Our team values creativity, collaboration, and professional development. Do you enjoy working with technology and are eager to expand your skillset?