ServiceNow Platform Architect Lead

Há 1 mês


Porto, Porto, Portugal Michael Page Tempo inteiro

Job Description:

As a ServiceNow Practice Lead, you will oversee the configuration, implementation, and maintenance of the ServiceNow platform. You will lead a team responsible for developing and enhancing the ServiceNow platform to meet business objectives. Collaborate with stakeholders to identify business needs and ensure alignment with ServiceNow capabilities. Develop and implement best practices for ServiceNow governance, security, and optimization. Ensure seamless integration of ServiceNow with other enterprise applications and systems. Oversee the administration and daily operations of the ServiceNow platform, ensuring its reliability, security, and performance.

Requirements:

  • Proven experience with ServiceNow as an architect or team leader.
  • Strong expertise in ServiceNow ITSM, CSM, and HRSD platform development, configuration, and administration.
  • Strong understanding of ITIL best practices and ITSM and HR processes.
  • Knowledge of ServiceNow NowAssist AI.
  • ServiceNow certification (Administrator, Developer, or Implementation Specialist) is highly desirable.
  • Leadership skills with experience managing technical teams.
  • Excellent communication and collaboration skills.
  • Good English level.


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