Technical Lead for AI-Powered Solutions

3 semanas atrás


Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

**About Us**

Zendesk, Inc. is a leading provider of customer service and support software, helping businesses deliver exceptional experiences to their customers.

**Our Mission**

We're committed to making customer experience better, and our products are used by over 145,000 global brands to achieve this goal.

**The Role**

We're seeking an experienced Technical Lead to join our team in Lisbon, Portugal or Krakow, Poland. As a Technical Lead, you'll be responsible for developing and delivering AI-powered capabilities to our customers at Zendesk scale.

**Key Responsibilities**

* Delivering high-quality ML and AI products to our customers* Working closely with Product, Management, DS and ML Engineers to define the scope of features and implementation approach* Automating deployment pipelines for crucial AI-powered services and products* Collaborating with team members to evolve workflow and processes* Supporting deployed services to ensure stability and reliability* Mentoring junior team members

**Requirements**

* Experience with provisioning and deploying services with a cloud provider (GCP, AWS, Azure)* Good proficiency in any server-side programming language and testing frameworks (Python, Java, Scala, Golang, Ruby)* Good proficiency in any web programming language and testing frameworks (Typescript, React, NodeJS)* Sound understanding of architecture and software design patterns for server-side and web domains* Experience building and deploying Machine Learning powered solutions* Fundamental understanding of Machine Learning development approach for supervised and/or unsupervised learning algorithms*

**Preferred Qualifications**

* Experience managing and deploying cloud services in AWS* 2+ years of work experience in DS/ML-powered software development* 4+ years developing web applications ideally with React or Typescript* 4+ years developing server-side applications ideally in NodeJS, Ruby, Python or Scala* Experience with Machine Learning pipeline automation tools

**Salary Estimate:** €80,000 - €110,000 per year based on location and experience. This estimate is subject to change and may not reflect the actual salary offered.



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