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Senior Technical Operations Specialist
2 semanas atrás
At GrabJobs, we're accelerating sustainable mobility by investing in, installing, and operating EV chargers with a cutting-edge business model. Our mission is to make EV charging as easy as charging your smartphone.
We're looking for a highly skilled Technical Operations Coordinator to join our Central Operations Team. In this role, you'll play a key part in ensuring the seamless operation of our charging network by applying your technical expertise, supporting local teams, and optimizing maintenance processes.
Your responsibilities will include:
- Technical Support & Maintenance Coordination: Assist local operations teams in troubleshooting, maintaining, and improving the uptime of our EV charging network.
- Process Optimization: Develop and refine operational procedures to enhance the efficiency of installation, maintenance, and repair workflows.
- Incident Management: Monitor network performance, diagnose technical issues, and coordinate resolutions with internal teams and external partners.
- Stakeholder Collaboration: Work closely with manufacturers, service providers, and internal teams to ensure the highest level of service reliability.
- Documentation & Reporting: Maintain detailed records of operational processes, maintenance activities, and system performance to drive continuous improvement.
To succeed in this role, you'll need:
- 1-3 years' experience in technical support, field operations, or a related role within the EV charging, energy, or electrical engineering sector.
- Technical expertise: Strong understanding of EV charging infrastructure, electrical systems, and maintenance processes.
- Problem-solving mindset: Ability to diagnose and troubleshoot technical issues efficiently.
- Hands-on approach: Comfortable working with hardware, software, and network-related challenges.
- Detail-oriented: Able to document procedures, track incidents, and analyze performance data.
- Collaborative and adaptable: Experience working with cross-functional teams in a fast-paced environment.
- Fluent in English; proficiency in French or Portuguese is a plus.
