Senior IT Support Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal N Consulting Limited Tempo inteiro

Job Title: Senior IT Support Specialist

About Us

N Consulting Limited is a leading organization in the technology sector, and we are seeking a highly skilled Senior IT Support Specialist to join our team on an ongoing contract basis.

Estimated Salary

$80,000 - $110,000 per annum, depending on experience

Job Description

This role involves providing essential IT support to a large user community on the Singapore campus, as well as deploying new technologies to enhance business operations. Key responsibilities include:

  • Hardware & Software Support: Install, configure, troubleshoot, and maintain desktop technology hardware and software, ensuring smooth operation across the user base.
  • Auditorium Setup: Assist in the setup and operation of audio-visual hardware for meeting rooms and end-user requirements.
  • Technology Deployment: Support the roll-out, deployment, and upgrade of desktop devices using imaging tools such as SCCM and Intune.
  • Incident Management: Respond to IT incidents promptly, maintaining service level agreements (SLAs) and ensuring follow-up with users to resolve issues effectively.
  • Office Relations: Assist with moving, disconnecting, and reconnecting desktop hardware during office moves, ensuring minimal disruption.
  • Systems Administration: Provide business-as-usual (BAU) systems administration and support across technology infrastructure components.
  • Telephony Support: Assist with the installation, maintenance, troubleshooting, and repair of office telephone systems when required.
  • Asset management: Maintain accurate records for all corporate hardware and software assets, tracking lifecycle, and ensuring compliance with corporate policies.
  • Documentation & Reporting: Utilize ServiceNow to log and track support work, ensuring all incidents and requests are properly recorded and monitored.
Essential Skills and Qualifications

To be successful in this role, you will need:

  • ServiceNow experience for incident management.
  • Proficiency in MS Windows 10 & 11, and MS Office 365, including OneDrive.
  • Strong experience with SCCM and Intune for imaging and deployment of desktop devices.
  • Expertise in network imaging, PXE boot, and remote support tools.
  • Familiarity with network patching and cabling.
  • Hands-on experience with server room/comms room management.
Benefits

We offer a dynamic work environment that is at the forefront of technology and innovation. You will have the opportunity to gain hands-on experience in a fast-paced, growing organization, and work with cutting-edge technologies.



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