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Customer Experience Specialist
1 semana atrás
Company Overview:
Nestlé Business Services (NBS) is a leading provider of Shared Services, enabling the Nestlé Group to engage with millions of consumers worldwide. Our team is multicultural and diverse, passionate about digital innovation and driving continuous improvement of processes.
We are seeking a talented Consumer Engagement Services Advisor to join our team. As a key member of our Customer Support function, you will play a vital role in assisting Nestlé consumers with questions and doubts when using our products and services.
Key Responsibilities:
- Respond to customer queries via written channels in a timely and accurate manner.
- Identify customer needs and provide solutions through phone, email, chat, and social media platforms.
- Encode internal databases with information about consumers' requests.
- Share feature requests and workarounds with relevant stakeholders.
- Inform customers about new features, functionalities, and campaigns.
Requirements:
- Fluency in Spanish and Portuguese, with advanced spoken and written knowledge in English.
- Ability to adapt tone of voice to different brands and written channels.
- Experience as a Customer Support Specialist or similar CS role.
- Customer management orientation.
- Familiarity with Nestlé industry is a plus.
What We Offer:
- Development of expertise in Nestlé's Shared Services Business.
- Immersion in a culturally diverse team.
- Local and International Exposure.
- Flexible working environment.
- Engagement and wellbeing activities.
- Competitive salary and annual bonus according to performance.
