Senior Automation Systems Specialist
Há 4 dias
Overview
We are a dynamic company that offers a unique opportunity to work in a multicultural environment alongside a diverse team. As a Senior Automation Systems Specialist, you will be part of our fast-paced and challenging team, collaborating with leading brands in the industry.
Salary
The salary for this role is approximately €1,900 per month, including a performance bonus of up to €200. In addition, you will receive meal vouchers of €7.23 per workday, reimbursement of some transportation costs, and private health insurance and dental plan after six months.
Job Description
As a Senior Automation Systems Specialist, your responsibilities will include providing support to customers through inbound requests and documenting relevant case information. You will assist users with Pre-Sales, General Inquiries, and technical support issues via phone, email, and social media channels. You will adapt the brand's voice and tone for interactions on both private and public channels, ensuring excellent customer satisfaction by responding in an appropriate and friendly manner.
Required Skills and Qualifications
To succeed in this role, you will need to have a native level of German and a good level of English. You should be customer service oriented, have good communication skills, and be proactive and a team player. A sales/commercial background or previous experience in Customer Service or credit recovery is a plus.
Benefits
You will work in a multinational team environment with rotating shifts from Monday to Sunday, 8am to 5pm. You will have the opportunity to fully paid training, professional development, and career evolution. Additionally, if you live outside Portugal, you will be reimbursed for an initial flight ticket after six months within the company and will have 12 months of accommodation in a shared flat provided by the company.
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