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Claims Resolution Specialist
2 semanas atrás
About TN Portugal
TN Portugal is a leading international recruitment company dedicated to connecting top talent with exciting opportunities. Our team of experts helps you find the perfect role that matches your skills and experience.
Job Summary
We are seeking a highly skilled Claims Resolution Specialist to join our team in Lisbon, Portugal. As a key member of our claims department, you will handle end-to-end claims processes, identify potential fraud, and work closely with internal and external stakeholders to deliver exceptional customer experiences.
Key Responsibilities
- Provide excellent support to hosts and guests through Host Guarantee and Host Protection Insurance.
- Handle designated inboxes through inbound and outbound tickets/emails, outbound calls, and case work.
- Initiate, investigate, and resolve complex cases involving damages, liability claims, potential fraud, or brand risk.
- Work closely with stakeholders to align on case strategy.
Requirements
- Native proficiency in French and fluent English.
- Previous experience in claims, fraud investigation, and/or risk analysis.
- Strong problem-solving and critical-thinking skills to resolve challenging customer issues.
- Excellent verbal and written communication skills, including explaining complex issues clearly.
- Able to handle sensitive situations calmly and empathetically while personalizing responses.
- Strong analytical skills and ability to prioritize tasks in a fast-paced environment.
- Experience negotiating claims resolutions effectively and efficiently.
Benefits
- Competitive salary with performance-based bonuses and meal vouchers.
- Relocation support and flight reimbursement after 3 months.
- Health insurance from the start of employment.
- Regular social events and community-building activities.
