IT Specialist for Integration and Analytics Systems

Há 1 mês


Lisboa, Lisboa, Portugal Global Blue Tempo inteiro

Company Overview:
Global Blue is a leading technology company that provides innovative solutions for its clients. Our team is passionate about delivering high-quality services and products that exceed our customers' expectations.

Estimated Salary:$85,000 - $110,000 per year, depending on experience.

Job Description:

We are seeking an experienced IT Specialist to join our Compute Integration and Analytics Systems team. As an IT Specialist, you will be responsible for deploying and supporting Global Blue's integration and analytic services, which are used as standard services for the group.

Main Responsibilities:

  • Assuming the role of subject matter expert for services under team responsibility
  • Providing 2nd level technical IT support for centralized services according to a responsibility matrix
  • Providing life cycle management for the services under responsibility on production and non-production Windows and Linux environments
  • Knowledge base authoring
  • Providing training to other departments and team colleagues
  • Analysing and solving incidents, issues, and problems
  • Fulfilling service requests
  • Constantly improving components under responsibility in terms of availability, capacity and efficient resource utilization and performance
  • Participating and contributing to ITIL processes, especially but not limited to: Incident, Change and Problem Management
  • Reporting and collaboration

Requirements:

To be successful in this role, you will need:

  • Experienced in supporting services/systems on a 1st and 2nd level
  • Experience with Windows, Linux and Kubernetes/Containers
  • Relevant IT education concluded (desired: bachelor level or equivalent practical experience)
  • Independent, goal-oriented and self-motivated team worker
  • Operational hands-on attitude
  • Broad-based general IT competence
  • Excellent analysing and troubleshooting skills
  • High quality standard levels
  • Accuracy and high-risk awareness
  • Good communication skills, especially when working with different target groups within an international environment

Additional Requirements:

  • Minimum 5 years of practical experience in supporting centralized IT services (2nd level)
  • Practice in service deployment (automated and manual)
  • Excellent analysing and troubleshooting skills
  • Basic skills in web server administration, understanding of web services and service-oriented architecture
  • Experienced with load balancers and high availability concepts
  • Dedicated know-how of Microsoft server operating systems, Linux and Containers
  • Experienced with Splunk
  • Basic skills with network operations and TCP/IP networking
  • Scripting and/or basic programming skills as a plus (e.g. MS PowerShell)

How to Apply:
Please submit your application, including your CV and motivation letter, for consideration.



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