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Inclusion Specialist Lead
1 semana atrás
Overview
Teleperformance Portugal is a leading provider of outsourced customer experience solutions. We offer a wide range of integrated omnichannel solutions, technology, and high-security standards in the market. Our goal is to provide exceptional service to our clients and their customers while fostering a culture of innovation, teamwork, and continuous improvement.
About the Role
We are seeking an experienced Inclusion Specialist Lead to drive our diversity, equity, and inclusion initiatives. The successful candidate will have a strong track record of promoting cultural transformation and developing inclusive practices within organizations.
Key Responsibilities
- Design and implement diversity, equity, and inclusion strategies;
- Lead workshops and training sessions on unconscious bias, microaggressions, and other relevant topics;
- Collaborate with cross-functional teams to develop and implement policies and procedures that promote equity and inclusion;
- Maintain and analyze metrics related to diversity, equity, and inclusion;
- Develop and manage budget for diversity, equity, and inclusion initiatives.
Requirements
- Degree in Management, Human Resources or social sciences related (preferable);
- Fluency in English (C1 minimum);
- Fluency in Portuguese (B2 minimum);
- Able to organize yourself and run various projects;
- Emotional resilience;
- Good communication skills and able to create connections with stakeholders;
- Analytical ability, decision making, and team player;
- Please note that we will only consider CVs if submitted in English.