IT Technical Support Specialist
Há 6 dias
Company Overview:
Axians Portugal is a leading provider of IT services and solutions, dedicated to delivering innovative and effective technology-based solutions to its clients. Our company culture is built on collaboration, inclusivity, and a strong commitment to corporate social responsibility.
Job Description:
We are seeking an experienced IT Technical Support Technician to join our team as a Helpdesk Technician for a national project in the banking sector. As a member of our team, you will be responsible for providing technical support and assistance to our clients, troubleshooting complex issues, and ensuring timely resolution of technical problems.
Required Skills and Qualifications:
- Strong soft skills with a focus on customer service, excellent communication skills, and good overall presentation
- Proven experience as a help desk technician or other customer support role (not necessarily in Information Technology)
- Strong analytical, problem-solving skills & troubleshooting skills
- Tech savvy with working knowledge of office and corporate products, technology adept and consumer
- Comfortable with Microsoft technology and products (Excel, Windows, Outlook)
- Good understanding of collaborative tools and its importance in the current digital working era
- Knowledge of IT Security, Cyber Security in a corporate environment
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues and beyond
- Good English speaker (maintain and elaborate a conversation)
- Hardware and Software - Expert
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