ServiceNow Configuration Expert

Há 3 dias


Braga, Braga, Portugal Phiture Tempo inteiro

Job Description:

As a ServiceNow Implementation Specialist at Phiture, you will be responsible for delivering software configuration and development aspects through the full life cycle of client solutions on the ServiceNow platform. You should have the ability to perform all implementation activities, including core setup, performance tuning, configuration, and integration concepts using Web Services.

Key Responsibilities:

  • Manage end-to-end implementations as a subject matter expert (SME)
  • Provide expert-level support and offer technical mentoring to developers
  • Design and develop configurations and work on implementation and customizations on the ServiceNow platform
  • Create table and schema
  • Setup Common Integrations (LDAP, Single Sign-on, Multi-factor Authentication)
  • Implement and troubleshoot integrations with various third-party tools using different available interfaces provided by ServiceNow
  • Tune performance of the system
  • Access high security settings
  • Select appropriate features and functions to meet business requirements
  • Work on primary application components (Script Includes, Business Rules, etc.)
  • Understand and manage User Acceptance Testing (UAT) for cutover go-live preparation
  • Participate in gathering and recording technical requirements during workshops along with solution architects/consultants

Requirements:

  • 4-6 years of deep development and implementation experience in ServiceNow ITSM and Non-ITSM Applications
  • Exposure to ServiceNow Advanced System Administration and ServiceNow Scripting in a minimum of 2 ServiceNow deployment projects or maintaining ServiceNow instances
  • Technical Skills: Java, Angular JS, Jelly Scripting, Bootstrap knowledge, HTML and CSS, JavaScript, JQuery, DBMS Concepts, ServiceNow ITSM modules (Incident, Problem, Change, Knowledge, Release, SLM, Reporting), ServiceNow Non-ITSM Applications (ITSM, ITBM, ITFM, HRMS, CSM, ITOM), ServiceNow Platform and Cloud architecture understanding
  • Certifications: ServiceNow System Administration, ServiceNow Implementation Specialist, ITIL Foundation


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