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Guest Service Coordinator

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Lisboa, Lisboa, Portugal Hyatt Regency Lisboa Tempo inteiro

Job Description:

We are looking for a detail-oriented Guest Service Coordinator to handle room reservations, respond to guest inquiries, and collaborate with other departments to guarantee efficient operations. The ideal candidate should possess excellent communication skills, both written and verbal, and be able to work in a fast-paced environment.

  • Maintain accurate records of guest reservations, cancellations, and modifications;
  • Process payments and provide confirmation details to customers;
  • Anticipate guest service needs by asking questions and actively listening to their preferences;
  • Work collaboratively with the sales department and front desk to ensure smooth operation.