Technical Project Manager
Há 7 dias
**About Devexperts**
Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services.
Job DescriptionWe expect the Service Delivery Manager to:
- Ensure compliance with procedures, instructions, KPIs, and support contract commitments.
- Lead an onboarding process of the client during the production launch.
- Communicate with the client via telephone, e-mail, or IM to report the current status of the issues.
- Oversee the resolution of major incidents, ensuring timely communication and resolution.
- Take responsibility for completing the support contract conditions.
The Service Delivery Manager will be responsible for:
- Organizing and supervising maintenance routine operations & project development tasks in frames of the support team.
- Managing the process of investigation of the technical issues.
- Managing tasks related to the bug fix of the product.
The Service Delivery Manager will manage a project support group in the Maintenance and Support department, organizing and managing the workload of the team and their backlog.
Service ImprovementThe Service Delivery Manager will identify opportunities for process improvements and implement best practices to enhance service delivery, as well as identify opportunities to enhance the teams' active monitoring and reporting.
The role requires strong analytical and problem-solving skills, excellent written and verbal communication skills with internal stakeholders and customers, and the ability to convey technical concepts to both technical and non-technical audiences.
The ideal candidate should have experience in participation in projects in the field of development, deployment, and maintenance of the product, experience in commercial software deployment, and experience in project management; understanding of methodologies is a plus.
Knowledge of the financial software for trading is a plus. A Bachelor's or Master's Degree in IT or relevant experience is required. ITIL certification is a plus.
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