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Senior Quality Assurance Specialist

Há 1 mês

Lisboa, Lisboa, Portugal Red Frog Recruitment Tempo inteiro

Role Overview

We are seeking a detail-oriented and analytical individual to join our team as a Senior Quality Assurance Specialist in Lisbon, Portugal.

About the Role

This is an exciting opportunity to work in a dynamic international environment where your skills can truly shine. As a Senior Quality Assurance Specialist, you will be responsible for ensuring the highest quality standards in our customer service operations.

Your Key Responsibilities

  • Monitor and evaluate customer interactions to ensure adherence to company standards and compliance.
  • Analyze data and provide insights to drive improvements in customer service quality.
  • Generate comprehensive reports on quality metrics, highlighting areas for improvement and success.
  • Offer constructive feedback and coaching to customer service agents to enhance their skills and performance.
  • Collaborate closely with training and operations teams to implement quality improvement strategies.

Requirements and Qualifications

  • Native or fluent in French, with proficiency in English (both written and spoken).
  • Strong analytical abilities with the capability to interpret data and identify trends.
  • Excellent verbal and written communication skills.
  • Previous experience in a quality assurance or analyst role, preferably within a BPO environment.
  • Ability to work collaboratively within a multicultural team setting.
  • Meticulous attention to detail and commitment to maintaining high-quality standards.

What We Offer

  • Competitive salary of €35,000 - €45,000 per annum, depending on experience.
  • A modern workplace with state-of-the-art facilities and supportive colleagues.
  • Career growth opportunities within a global company.
  • Comprehensive health insurance and wellness programs to support your well-being.
  • Regular team-building activities and social events to foster team spirit.

Location and Culture

Lisbon, Portugal offers a vibrant culture and beautiful scenery. Our team is dedicated to delivering top-notch service quality in multiple languages.