Cloud Delivery Expert

Há 1 mês


Porto, Porto, Portugal Content Guru Tempo inteiro

Content Guru


A world-leading cloud customer service provider offering seamless omni-channel solutions to support businesses globally.



About the Role

We are seeking a Cloud Delivery Expert to join our exceptional team in Porto, Portugal. As a key member of our team, you will be responsible for preparing and equipping systems to provide new services to users.



Key Responsibilities

  • Configure Services
  • Manage customer's telephony and omni-channel estate
  • Multi-task and manage concurrent provisioning projects while tracking progress
  • Ensure technical tasks are handled efficiently and effectively
  • Utilise knowledge and understanding of test tools, methodologies and techniques
  • Prepare and execute test plans and scripts for storm services with adaptability to customer requirements
  • Effective communication and collaboration with Project Managers to ensure delivery dates are met
  • Liaise with customers to resolve order processing issues and account enquiries


About You

To succeed in this role, you will have:



  • Bachelor's Degree or equivalent in a STEM, Computer Science or related subject, or substantial alternative experience
  • A genuine interest in a career in technology
  • Strong analytical and customer service skills
  • ICT skills/computer literacy and good oral and written skills
  • Strong problem-solving skills


Please note that we estimate the salary for this role to be around £45,000 per annum based on the location and industry standards.



About Content Guru

At Content Guru, we pride ourselves on providing exceptional customer service through our innovative cloud-based solutions.



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