Support Team Lead

Há 4 dias


Lisboa, Lisboa, Portugal Promote Project Tempo inteiro

Promote Project is searching for a highly skilled Support Team Lead to join our team as a Web3 Expert. As a key member of our customer support function, you will be responsible for leading and developing our team of Customer Support Specialists.

About the Role

This is a hands-on role that requires strong technical skills, excellent communication abilities, and a deep understanding of Web3 technology.

Key Responsibilities:
  • Technical Leadership: Provide technical guidance and support to the team, helping them to troubleshoot complex technical issues and resolve customer problems.
  • Collaboration: Work closely with product and engineering teams to escalate and resolve complex technical issues.
  • Process Improvement: Continuously refine and improve support processes to enhance efficiency and customer satisfaction in a fast-paced startup environment.

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