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Customer Investment Management Expert Lead

2 semanas atrás

Lisboa, Lisboa, Portugal Nestlé SA Tempo inteiro
About the Role

We are seeking a highly skilled and experienced Customer Investment Management (CIM) Expert Lead to join our team at Nestlé SA. In this role, you will be responsible for leading the global CIM solutions, ensuring stable operations and improved market usage of the Global CIM tools and processes.

The successful candidate will lead and oversee the CIM Functional Experts and Operational Services Lead to deliver above-market operational services, drive increase in market adoption and usage of CIM, and support deployment of new-to-Nestle CIM functionalities to continuously improve and extend CIM capabilities across markets.

You will be accountable for ensuring appropriate and effective governance of CIM Services that contribute to continuous improvement of CIM capabilities.

Key Responsibilities

  • Lead CIM Services team, sustaining service lines, promoting standards, best practices, technology usage, KPIs, and value framework
  • Establish benchmarks and targets and take a proactive leadership role to assess current support scope versus expectations
  • Continuously measure CIM Services performance, leveraging key performance indicators (KPIs) and dashboards
  • Identify CIM service line issues and opportunities through analysis of data and feedback, to identify new CIM service opportunities as required
  • Proactively engage with stakeholders to align the support services with business vision and expectations
  • Contribute to functional design and continuous improvement of new or upgraded services, working closely with Global Commercial Excellence and Global IT MSE
  • Lead governance to ensure ongoing effective CIM support services
  • Escalate challenges and issues through governance for resolution
  • Provide support and coaching to CIM Functional Experts and guidance to Operational Services Lead
  • Oversee delivery of market improvement actions plans, together with CIM Services Team/MSE IT/Market teams as appropriate
  • Advocate for the implementation and usage of Global CIM Solutions and Services, sharing success stories to increase adoption and satisfaction
  • Foster team spirit and collaboration between both technology and business resources to ensure efficient and optimal output of the collective team