SAP End User Support and Solutions Architect

2 semanas atrás

Lisboa, Lisboa, Portugal Sap Se Tempo inteiro

About Us: SAP CPIT CS CTG Client Operations Germany team provides employees with world-class services around their workplace. We are responsible for delivering premium End User Support and Hardware Logistics for our internal clients in Germany. We support our internal customers and services teams in their business.

The Role: You are part of a team managing our third-party resources delivering onsite end user support and are responsible for the hardware lifecycle of our end user hardware in Germany. You support the installation, configuration, maintenance, and troubleshooting on Windows 11, Mac OS X systems, and Linux clients. You are the starting point for our internal customers for their "non-everyday" issues and help them solve them with a customer-centric support approach.

Your Profile: Strong working experience in supporting, deploying, and maintaining Client Operating Systems: Windows, Apple, Linux. Strong analytical and problem-solving skills with attention to detail. Excellent skills in scripting and coding (Powershell, C-Sharp, Node.js). You are familiar with software distribution and device management systems like MS Intune or JAMF. Decent knowledge of the Service Now environment. Excellent interpersonal skills – communicating with others, problem-solving, and decision-making. Positive attitude, sociable, a team player who is service-oriented. Ability to work without supervision and take ownership of assigned tasks. Willingness to accept additional responsibilities. Knowledge of the German language is a plus.

Why SAP: SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

Our Culture: We win with inclusion. SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

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