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Cloud Tech Support
1 semana atrás
As a Cloud Tech Support Specialist at Kevel, you will play a crucial role in ensuring the success of our customers by providing exceptional technical support and customer success services. Our team is passionate about helping customers achieve their desired outcomes by delivering innovative solutions and best-in-class products.
About the RoleWe are seeking an experienced Cloud Tech Support Specialist to join our dynamic team. As a Cloud Tech Support Specialist, you will be responsible for providing technical support to our customers via email, Slack, and Zoom meetings. Your primary focus will be on investigating and resolving technical issues related to ad decisioning, pacing, targeting, and reporting, as well as product information, configuration settings, and user management.
You will work closely with our Engineering team to manage escalation of investigations, incidents, and bugs. Additionally, you will contribute to writing, editing, and proofreading materials for our products, including documentation, manuals, and instructional materials.
Key Responsibilities:
- Provide technical support for all Kevel products and customers via various communication channels
- Investigate and resolve technical issues related to ad decisioning, pacing, targeting, and reporting, as well as product information, configuration settings, and user management
- Work with the Engineering team to manage escalation of investigations, incidents, and bugs
- Contribute to writing, editing, and proofreading materials for our products
Requirements
To be successful in this role, you will need:
- At least 2 years of experience in a technical support environment
- Strong experience working with AWS/S3/Athena, Datadog, Github, Hubspot, Postman, Readme, and Retool or similar software
- Software development experience is a plus, but not required
- Significant experience working with Excel/Google Sheets for data analysis
- Knowledge of databases (e.g., SQL, MySQL, PostgreSQL) and ability to query, troubleshoot, and resolve customer issues using SQL
- Experience working alongside or with enterprise-level companies
Benefits
As a Cloud Tech Support Specialist at Kevel, you can expect:
- Fully remote work environment with flexible working hours
- Paid health benefits for you and your entire family
- Savings opportunity for the future through retirement savings plans with employer contributions
- Unlimited personal time off and paid holidays + a Kevel Holiday Break
- Monthly wellness days and Kevelfest, our annual corporate retreat
- Home office stipend and parental leave support
- Free press benefits and full transparency throughout the organization
