Gaming Industry Technical Expert
Há 5 dias
The Technical Support Agent role at Blu Selection involves addressing customer inquiries, providing timely resolutions, and ensuring customer satisfaction.
Key Objectives:- Resolving escalated customer complaints and technical issues related to products and services is essential.
- Conducting thorough investigations into escalated cases, analyzing data, and identifying root causes for suitable solutions is critical.
- Communicating with customers via phone or chat to understand concerns and deliver timely resolutions is vital.
- Making informed decisions based on company policies, product knowledge, and customer needs is crucial.
To excel in this position, you'll need:
- Native-level proficiency in German and a minimum C1 level of English is required.
- A valid Portuguese work permit is mandatory.
- Be willing to relocate to Lisbon for an international career and life experience.
- Motivation and commitment to perform assigned tasks effectively is vital.
- A strong interest in intercultural communication and embracing the expatriate lifestyle is beneficial.
You can look forward to:
Contract Terms:- Type of contract: Unfixed term contract with a 30-day probation period.
- Full-time working hours: Monday to Friday, 9:00-18:00.
- Benefits include health insurance coverage after six months, paid professional training, employee discounts, loyalty bonus, tech bonus, language bonus, and performance bonus.
About Blu Selection:
We're a global leader in the BPO industry, with 170,000 employees worldwide, serving over 750 leading brands.
Our innovative solutions, technology, and expertise support operational needs and provide seamless experiences to customers.
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